Trusteer

St.George recommends our Business Banking Online customers install and use Trusteer Rapport to help ensure that they are protected against online threats.

The installation of Trusteer Rapport does not affect how you use and operate Business Banking Online, if you don’t install Trusteer Rapport you will not be protected from attacks.

Trusteer Rapport protects banking information from being accessed by criminals, and blocks attempts to steal money from your accounts.  If you already use other computer or network security systems, these have been proven to be only partially effective.  St.George highly recommend using Trusteer Rapport in addition to other security programs, as it adds an essential extra layer of security, and is able to prevent and block much more sophisticated attacks than other software programs.

Trusteer Rapport protects the device on which it is installed, and prevents financial malware infections.  It also communicates with your bank, allowing immediate action against threats or suspect behaviour.  Trusteer Rapport identifies malware, and interferes with the installation process, keeping your computer and your information safe.  By blocking this malware, Trusteer Rapport provides stronger protection than an anti-virus program is able to offer.

No, we have worked with IBM to provide Trusteer Rapport at no cost to you. We strongly recommend that Trusteer Rapport is installed on every computer used to access Business Banking Online.

Trusteer Rapport is designed to complement anti-virus software/desktop security solutions and firewall - it does not replace your anti-virus software.

Anti-virus products are not able to detect some forms of malicious software, for example banking Trojans.  For this reason, St.George strongly recommends the use of Trusteer Rapport in addition to your existing anti-virus software.  Trusteer Rapport is designed to complement anti-virus software/desktop security solutions and firewall.

No, it is possible to install Trusteer rapport if you don't have Administrative rights.  However, the level of security provided is slightly reduced. St.George strongly recommends that Trusteer Rapport is installed with Administrator rights to optimise its security benefits. If you don't have these rights, please contact your IT department to assist.

Trusteer Rapport protects your computer against malicious software which targets your banking. If this type of threat is present when Trusteer Rapport is installed, it will be removed. Other types of non-financial targeting malicious software that may be on your computer will simply be blocked from accessing sensitive information whilst you are on a Trusteer Rapport protected website. Removing Trusteer Rapport enables the malicious software to operate again, putting your details at risk.

Yes. Trusteer Rapport is available for both Mac and PC users.  You can download and install Trusteer Rapport from the Security Centre above.

You can check the complete list of supported operating systems and browsers.

No, Trusteer Rapport does not store any logins, passwords, or sensitive information such as credit card details.  It also encrypts any keystrokes you make, helping to prevent malicious software from reading your keystrokes and obtaining your personal information, such as passwords.

Trusteer Rapport is designed to work alongside other security programs, and works most effectively when used in addition to other security software, however some known conflicts do exist. You can check compatibility with other security software. If you have any conflicts or can’t find your security solution in the compatibility list, please go to Trusteer Support.

No, Trusteer Rapport has inbuilt advanced automatic update mechanisms that will update automatically when there are new updates. It does not require updates, configuration or maintenance.

Make sure you protect your personal Internet Banking with Trusteer Rapport. 

St.George recommends that you protect any website that contains private or personal information. 

To protect any site:

• Click on grey Trusteer Rapport icon next to page URL
• Click 'Protect this Website'
• The Trusteer Rapport icon will turn green and that site will be protected.

1. Click on the green Trusteer arrow icon in browser address or go to the browser with Trusteer installed and select ‘Alt-R’.
   
   
2. This will open a Trusteer window and click ‘Open Console’


3. In the section ‘Product Settings’ (top left), click on ‘More Settings’.  This will open a new window.
4. The ‘Trusteer Endpoint Protection ID’ is displayed.  If you need to save this ID, click on ‘Copy Trusteer Endpoint Protection ID’ and paste it where required.

If you don’t see the Trusteer Rapport Icon it could be because:

1. You chose to remove the icon from the address bar. Rapport still protects you. If you wish to restore the icon, please see below question
2. Your browser is not supported.  Check the list of currently supported browsers
3. Rapport is not running. Start Rapport by choosing:

Windows: Start -> All Programs -> Trusteer Rapport -> Start Rapport

Mac: System Preferences -> Other -> Rapport -> Start Rapport

St.George recommends that you protect any website that contains private or personal information.  Examples include:

• Online banking and brokerage accounts
• Emails (such as hotmail, gmail, yahoo)
• Social networking sites
• Online merchants (such as eBay and Amazon).

To protect any site:

• Click on grey Trusteer Rapport icon next to page URL
• Click 'Protect this Website'.

The Trusteer Rapport icon will turn green and that site will be protected.

Trusteer Rapport prevents printing a screen when a protected website is presented. 

The purpose of this mechanism is to prevent malware from grabbing sensitive information using the operating system's print screen mechanism. When you click the Print screen button while on a protected website, the following dialogue box appears.

• If you want to print or capture the screen - Click Allow
• If you did not initiate a print screen operation, and do not want to print the screen - Click Block.

This allows you to be sure your details are not being captured and used by cybercriminals.

Unfortunately, no security solution is hacker proof. Like your anti-virus software or any other security solution you use, Trusteer Rapport makes it harder for criminals to commit crime.

Trusteer Rapport provides the highest degree of protection to your online activity.  It operates in the background to verify you’re using genuine websites, and not fake websites hosted by criminals.  It also locks down communication between your computer and the protected website, to prevent criminals from taking over the connection or your personal details.  Trusteer Rapport adds a very important and unique security layer to better protect your money and your sensitive information.

If you removed the Trusteer Rapport icon from the address bar and wish to restore it:

Windows:

1. Click Start -> All Programs -> Trusteer Rapport -> Rapport Console
2. Next to "Address bar icon" click "show"
3. Restart your browser (close all open browser windows and open a new window).

Mac:

1. Go to System Preferences
2. Under "Other" click Rapport
3. Check "Display Rapport icon in browser address bar
4. Restart your browser (close all open browser windows and open a new window).

To unhide:

Windows:

1. Click Start -> All Programs -> Trusteer Rapport -> Rapport Console
2. Next to "Address bar icon" click "show"
3. Restart your browser (close all open browser windows and open a new window).

Mac:

1. Go to System Preferences
2. Under "Other" click Rapport
3. Check "Display Rapport icon in browser address bar

Restart your browser (close all open browser windows and open a new window)

St.George strongly discourages the uninstallation of Trusteer Rapport as it may put your credentials and sensitive information at risk.

• Uninstall instructions for Windows 
• Uninstall instructions for Mac.