Frequently Asked Questions

You will need to have an eligible St.George, Bank of Melbourne or BankSA bank account to open a Directshares account. You can then open a trading account by taking a few minutes to fill in an application form online. Most applicants can be identified online and will not need to send in any paperwork.

When we’ve confirmed your ID or you are electronically identified, we’ll process your application and open your trading account. This process is usually completed within 1-4 days. You can then begin trading immediately (you’ll need funds and/or shares in your trading account in order to place orders).

Please contact us on 1300 133 500 or +61289164100 (if you're overseas) 8am to 8pm (AEST).

Click here or call 1300 133 500.

Brokerage starts from $19.95. Click here for a detailed rates and fees schedule.

Access to a wide range of investments including Australian shares, International Shares, Exchange Traded Funds, Options and Warrants

For more information click here.

Unfortunately we do not currently offer this service.

Yes, St.George Directshares offers options which will give customers the flexibility and potential to protect, grow or diversify their portfolio.

Your St.George Directshares account will give you access to trade on 11 international share markets, and also offer 24hr customer support to cover all international market hours. 

Yes, the platform offers warrants listed on both the ASX and Chi-X exchanges.

Both the Directshares Standard and Directshares Pro platforms give you access to Morningstar research, ASX announcements as well as a news feed. The news feed on the Standard platform is sourced from the Dow Jones; on the Pro platform the feed is provided by Reuters News. Both platforms also give you complimentary access to theScreener. TheScreener processes equities data worldwide, tapping into the research of analysts and comparing their views to historic data, charts, risk profiles and much more.

The Pro platform has been built for traders looking for a dynamic, customisable trading experience and will be best suited to frequent traders and those who have used a pro style of trading platform in the past. The Standard platform is a simpler, yet still very content-rich platform which will suit all levels of investor. The main differences include:

• The Pro platform includes real time streaming data
• The Pro platform includes Morningstar’s Quantitative Equity Research reports, while the standard platform includes Morningstar’s fundamental data
• The Pro platform includes a Reuters news feed, while the standard platform includes a Dow Jones news feed
• The Pro platform includes our custom-built charting package with over 90 indicators and 30 drawing tools, while the standard platform includes our more basic charting package

The base monthly fee to access the Pro platform is $49. Customers who trade 5 or more times in the preceding month will have this fee waived in its entirety. Note: If you don't log into Directshares Pro in any calendar month, you don't pay anything. We'll maintain all your preferences.

You can link your Directshares account to a margin loan, which lets you borrow money to invest in shares. This is also known as gearing. Just like investing in property where the loan is secured against the property, your margin loan is secured against your shares. A margin loan gives you more to invest, and you have the potential for bigger returns, however you also have the potential for bigger losses and there are other also risks you should be aware of. For more information click here.

Issuer Sponsored holdings are shares managed directly through the Issuer's registry. They may have been:

• purchased in an IPO (new issue),
• allocated by your company (e.g. as part of an employee share plan), or
• acquired through a demutualisation, or converted from Broker Sponsorship.

CHESS means the Clearing House Electronic Sub-register System, operated by ASX Settlement.

CHESS Holding means the Client’s holding of one or more financial products in CHESS which holding is identified by a HIN which the Client has provided to the Broker or which is notified in writing by the Broker to the Client after this Agreement commences.

A Holder Identification Number ("HIN") is similar to a bank account number and is allocated to anyone with shares on the CHESS subregister. Each broker has a unique HIN for each customer.

If you transfer all of your broker sponsored CHESS holdings to us at the time of opening your account, you retain the HIN allocated by CHESS and this will be transferred from your existing broker.

If you transfer only some of your broker sponsored holdings, CHESS creates a new holder and you are allocated a new HIN for the securities transferred.

For the Directshares Standard platform:

1. Log in to the platform
2. From the Account menu, click on Account Information
3. Click on the account number
4. Your HIN will be listed under the CHESS Registration panel
   

For the Directshares Pro platform:

1. Log in to the platform
2. Click on the ‘i’ icon located in the top right-hand corner of the screen and next to your name and account number
3. This will bring up the Account Detail window and your HIN will be listed under your cash account number

Dividend statements are issued by the share registry for that stock. You should be able to log in and download Dividend Statements through through the different share registries.

 You can find out from the Company directory page on the ASX website, using the follow the following steps:

1. Enter the stock code in the search bar located at the top of the page.
2. In the Results box, click on the company name.
3. On the company page, scroll down towards the bottom to find the “Share registry” heading.

Contact us on 1300 133 500.

Click here to download the Android app from Google Play, click here to download the iPhone app from the app store.

Yes, the app is supported on tablet devices.

No, the app is not available to use on the Apple watch.

Yes, the app is free to download and use.

For iPhone, we support iOS 9 and above and for Android we support Android 5.0 and above.

No, Directshares Pro is not available on the Mobile App.

Yes, we currently have a Mobile App for iOS and Android operating systems.  If you're an iPhone/iPad user (iOS), download the app from the App store.  If you're an Android user, download the app from Google Play.

Enable touch login on the app so you can access your trading account using your registered fingerprint on the device. There will be instructions on how to enable this after your initial login. You can also enable this feature by clicking on ‘settings’ and next to the ‘Use Touch Login’ option, slide the slider to the right to activate. You must not enable fingerprint/Face ID login where another person’s fingerprints/Face ID are registered on your mobile device. If anyone else’s fingerprints/Face ID are registered on the device they will be able to access your trading account and you will be responsible if they place any orders using the app. You can turn the feature off at any time in the settings menu.

Yes, you can access the Directshares Mobile App provided your mobile phone has access to the internet, or by using international roaming.  Note, additional carrier charges may apply. 

Yes, you can view a summary of the loan, Investments, collateral and available funds in addition to placing and amending orders.

You can enable this at any time by clicking on settings and next to the ‘Dynamic data enabled’ option, slide the slider to the right to enable or to the left to turn this off.

This depends on the market data package you have chosen.  Subscribers of ‘Live’ or ‘Streaming’ (dynamic) data can view the full ASX depth from within the App.

No, you’re only able to access your account through either the website or your mobile device at any one time.

The app does not currently have access to advanced charts, only basic charting which can be used as a quick reference guide.

Yes, the Directshares Mobile App supports all the order types available in the Standard and Pro Platform.

As our app pulls data that is stored on your phone, you will have to check your phone settings, or contact your mobile provider.

As our app pulls data that is stored on your phone, you will have to check your phone settings, or contact your mobile provider.

Simply go into your app settings and enable Face ID/ Touch ID.