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Disaster Relief

We have a proud history of supporting our customers, communities and employees in the face of natural disasters such as bushfires, storms, floods or severe weather events.

Call our customer helpline on 1800 629 795 Monday - Friday 8:00am – 8:00pm (AEST), Saturday 9:00am – 5:00pm (AEST) or apply online for financial hardship assistance.

Disaster Relief Package

Depending on the nature of disasters, our Disaster Relief Packages generally include:

Home Loans and insurance customers

  • Affected customers with St.George home loans may apply to defer repayments for up to three months.
  • Affected St.George customers with Home and Contents insurance may be eligible to make a claim.

Credit Cards, Personal Loans

  • Affected credit card customers may apply to defer repayments to their card for up to 90 days.
  • Customers experiencing severe hardship may also be offered a halt on all interest accrual on unsecured credit products for a period of up to three months.

Term Deposits

  • St.George will waive interest rate adjustments for affected customers wishing to withdraw term deposits.

Business Customers

  • Apply online for Disaster Relief Package
  • Affected businesses with existing loans can request loan restructuring without incurring the usual bank establishment fees.
  • Affected business customers with merchant facilities are eligible to receive assistance including monthly terminal access fee refunds for up to three months. Contact us to find out if you are eligible on 1300 650 977 Monday to Friday 8am - 6pm AEST.

Disaster Relief Package and credit reporting

A disaster relief package is an agreement between you and your lender to adjust or defer your loan repayment obligations because something has happened which has impacted your ability to repay. Under credit reporting, this is supplied as a financial hardship arrangement and it may help improve your repayment information on your credit report if you meet your revised repayments.

View Financial Hardship Assistance and Credit Reporting to find out more.

We're here if you need us

Call our customer helpline on 1800 629 795 Monday - Friday 8:00am – 8:00pm (AEST), Saturday 9:00am – 5:00pm (AEST) or visit your local St.George branch to discuss your circumstances and the financial relief available to you.